Scaling Innovation At myZoi: Where Inclusion Meets Innovation

When you think about how a small change can help others, would you do it? At myZoi, we’re doing just that. Leveraging innovative processes, we building financial solutions for those who have been left out of the traditional banking system. Welcome to our world, where innovation meets inclusion, sprinkled with a dash of fun that drives us, and a sense of purpose that’s needed!

The Vision Behind myZoi

Did you know that around 1.3 billion people have little or no access to financial services? Imagine a world where financial services are accessible to everyone, regardless of where they live, how much they earn, or their level of literacy. However, billions remain unbanked or underbanked, cut off from basic financial services that many of us take for granted (including myself I had a bank account since the age of 16). That’s where myZoi’s mission lies. Our mission is to empower these individuals and their families by providing accessible, affordable, tailored, and user-friendly financial solutions. Incubated by SC Ventures by Standard Chartered Bank, myZoi is committed to bridging the financial gap for the unbanked and underbanked population globally while transforming lives. We believe financial inclusion isn’t just a luxury it’s a right.

Scaling Innovation to Reach the Unbanked and Underbanked

The heart of Human-Centered Design (HCD) is the philosophy that places people at the center of the design journey. It begins with deep empathy learning to understand the needs, aspirations, and limitations of the underbanked and their dedication to improve their lives and the lives of their families. By embedding ourselves in their experiences, our entire team becomes the research department. Gathering insights into cultural, social, and economic needs creates the empathy needed to ensure that what we build fits reality and resonates with the actual needs of those we aim to serve.

Utilizing AI to Analyze Data Work Smarter and Scale Faster

Why navigate the financial landscape with a paper map when you can have a smart GPS? We’re leveraging Artificial Intelligence (AI) to enhance our services. AI plays a pivotal role for us in scaling our innovation by automating processes, enhancing decision-making, and unlocking surprising new possibilities that may have previously been unattainable.

AI has helped us exponentially scale our innovative efforts by improving workflows and efficiency, enabling personalized experiences as part of our day-to-day work. In turn, this has helped us stay ahead of the curve and remain competitive.

Building Trust Within Communities

We recognize that technology alone isn’t enough. Trust is the currency that really matters, especially in this segment. We work closely with corporates and organizations to build relationships based on mutual respect and understanding. Through initiatives like financial literacy workshops and empowering individuals to make informed decisions, we attain a deeper understanding of their challenges, which we use to innovate and create easy-to-use solutions.

The Heartbeat of myZoi Is Our Team

At the core of myZoi’s success is a team that is diverse and extremely passionate a melting pot of innovators, dreamers, and go-getters. Our team believes that every idea no matter how big or small has the potential to spark something great. I always emphasize this point during my workshops on Human-Centered Design: “Even the person who delivers your milk can be an innovator.”

Our team spans a large spectrum of cultures, backgrounds, and viewpoints our gender and age diversity are unique. We have 16 different nationalities speaking a total of 22 different languages. The youngest myZoier is 22, and the oldest is 53. This kind of diversity helps us identify opportunities and challenges that may get lost in more like-minded groups of people.

Entrepreneurial Spirit and Inclusive Innovation

At myZoi, every voice matters.

During our brainstorming sessions, titles and salaries take a backseat. Irrespective of whether you’re a new joiner or the CEO, your ideas are not just heard they are celebrated. It’s like an open mic night but for amazing ideas and future innovations.

We avoid the HiPPOs (Highest Paid Person’s Opinion) because innovation at myZoi is a team sport.

Innovation Ownership

When you have an idea at myZoi, you become an idea owner. Each of our team members can submit their ideas. It doesn’t matter if the idea is big or small; each team member can take full ownership. With the help of our innovation practitioners and research team, we help idea owners develop from the concept stage to business models and solutions that make a real-world impact for the underbanked segment.

Collaborative Culture

Our office is constantly buzzing with lots of laughter and collaboration. We come together to share the latest concepts and accept feedback from the wider team about our ideas. Every idea starts with a post-it note or a napkin drawing.

Our Innovation Road Ahead

We’re not stopping at “good enough.” The journey toward complete financial inclusion is ongoing, and we’re committed to leading the way globally through innovation and understanding our customers’ challenges. We are continually exploring new technologies to enhance what we do. Of course, we are always looking for like-minded and purpose-driven innovative partners to provide even more and better solutions for this often-overlooked segment.

Celebrating myZoi’s Team’s Dedication

What truly sets myZoi apart is our incredible team, which is a melting pot of creativity, dedication, and entrepreneurial spirit. We have a culture where ideas can flourish. We host regular brainstorming, pitch, and feedback sessions to foster innovative and entrepreneurial ways of working not forgetting that this is under a leadership policy of “doors are always open” figuratively and literally.

Scaling innovation at myZoi is a journey filled with challenges, triumphs, and a fair share of laughter along the way. Needless to say, every step is worth it when we see the tangible impact on people’s lives.

We’re not just another fintech company; we’re a family of innovators, each one an innovative idea owner, bonded by a shared vision of financial inclusion. Only as a team can innovation scale and succeed.

By harnessing diversity and human-centered design, we can scale our innovation, solve specific needs within underbanked communities, and achieve our North Star of uplifting lives and enabling dreams.

Disclaimer: This blog post is for informational purposes only and reflects my personal views.