Airtime Recharge Credit means the value of airtime purchased by you and credited to a Recipient’s mobile prepaid account to recharge and avail of the Mobile Recharge service.

Bundles means a set amount of data for use on mobile devices to access internet content, airtime and more and which is offered by a Mobile Operator in accordance with its terms and conditions.

Mobile Operator means the international mobile telecommunications network operators who offer Airtime Recharge Credit and Bundles.

Mobile Recharge is one of the services offered by myZoi that facilitates the purchase of domestic and international Airtime Recharge Credit which may be used to purchase multiple services offered by the relevant Mobile Operator such as SMS, Bundles, domestic and international calls.

Recipient refers to the one who would receive and would use the Airtime Recharge Credit sent by you.

By using Mobile Recharge service you accept the recharge amounts and these terms.

The provision of Mobile Recharge services by myZoi facilitates the purchase of domestic and international Airtime Recharge Credit (which may be used to purchase multiple services offered by the relevant Mobile Operator such as SMS, Bundles, domestic and international calls) relating to services to be provided by mobile telephone operators and other third parties.

2.1. PRICING

The total amount (inclusive of all applicable taxes and charges) will be displayed clearly on the Mobile App before you confirm your transaction.  Proceeding with the transaction at this point is entirely optional.

In cases where the Airtime Recharge Credit you purchase is in a different currency than your chosen payment method, the amount charged will be the amount you selected in your local currency as displayed on the Mobile App.

2.2. YOUR INSTRUCTION

All instructions to make a Mobile Recharge from your Account shall be binding on you and cannot be reversed. You will be required to input certain information (e.g. receiver’s mobile phone number and recharge amount) in respect of the Mobile Recharge service or the Mobile App. It is your responsibility to ensure that you have inputted the correct information. Once an Airtime Recharge Credit is sent, it can be used immediately and cannot be refunded.

To avoid it being provided to the wrong phone number, we ask you to confirm, where applicable, that the recipient details you have entered are correct. Confirmed instructions are final and binding upon you.

Please note that the Mobile App may impose limits on the number and value of Products that can be purchased or received, including restrictions over specific time periods (e.g. daily, weekly, monthly). Additional limits and exclusions related to the use of the Mobile App and the purchase of myZoi products and Services may apply from time to time.

2.3. AUTO RECHARGE

If you select “auto recharge”, you will be charged for the initial Mobile Recharge and automatically charged for each subsequent Mobile Recharge on the payment dates specified by you (e.g. every 7, 14, 28 or 30 of the month). You will be charged for an auto recharge no more than 24 hours before the auto recharge is sent. If the payment is declined of your auto recharge, your auto recharge will be cancelled, and you will need to wait until you have sufficient funds to create a new auto recharge.

You may cancel any auto recharge you have set up on your Account at any time and the cancellation will be effective before the next auto recharge payment is due to be paid. For example, if your auto recharge is paid on the 28^th of the month, you may cancel that auto recharge at any time 2 days before the auto recharge is scheduled, in this case, it would need to be cancelled on the 26^th of the month, and no further auto recharge payments will be charged to your chosen payment method. You will not receive a refund for any previous auto recharge payments.

When you set up an auto recharge, the recharge amount and any processing fees as of the date of setup will be charged for each subsequent auto recharge payment. If you set-up an auto recharge for an international recharge and the recharge you purchase is to be received in a different currency to the currency of your chosen payment method, the amount you will be charged for the auto recharge on each payment date will be based on the price of the bundles set.

If the price of recharge increases which results in an increase in the price of your auto recharge, myZoi will notify you of the price increase and will cancel the next auto recharges. You can accept the increase by continuing to enable an auto recharge after the price increase takes effect.

Auto recharges are automatically renewed unless discontinued. You can manage or cancel your auto recharges in your myZoi Account on your Mobile App.

myZoi reserves the right to accept, refuse, discontinue or cancel the auto recharge service.

2.4. CONFIRMATION

Once your payment is successfully processed, the Mobile Recharge service will be provided. You agree and understand that myZoi only acts on your authorisation to send the Airtime Recharge Credit and the relevant Mobile Operator shall be solely liable to you and your Recipient, where applicable, for the provision of the services related to the Mobile Recharge.

Occasionally, there may be a delay before the relevant Mobile Operator delivers the Airtime Recharge Credit to the Recipient. We will send you a confirmation via the Mobile App as soon as your transaction has been successfully completed.

Please ensure your Account has sufficient funds in order to process the transaction successfully. myZoi and/or its service providers shall bear no liability or consequences related to the provision of incorrect, inaccurate or false information by you. You are solely responsible for any consequences related to the failure to provide correct, accurate, and true information or the failure to correct such inaccurate information prior to final confirmation.

myZoi will not check the accuracy or completeness of the information or the suitability or quality of the products and services offered by third parties.

You must make your own inquiries with the relevant Mobile Operator directly before relying on the Mobile Operator information or entering into a transaction in relation to the Mobile Operator’s products and services referred to within the Mobile App. The Mobile Operators are fully responsible for all aspects of their services.

Access to Mobile Recharge packages may be limited, delayed, or unavailable during periods of peak demand, market volatility, system upgrades or maintenance, communication system problems, or circumstances beyond our reasonable control. In addition, the transactions may be delayed or unavailable based on certain transaction conditions, including regulatory issues.